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What is this new idea of "coaching" the customer? (982 KB) by Brenda Robinson, Robcan inc. Customer Focused Quality Service or Coaching The Customer
Raising the Bar in Parking Manager Certification (177 KB) by Carole Whitehorne. Studying the CCPFM program as a group offers the benefits of getting a variety of points of view on different components of the program.
The Facilitator’s Role (331 KB) by Carole Dunlevie. Who does the PPP training in your organization?
Coaching Skills: Bringing out the best in your people (465 KB) by Arlette Watwood. How to be a good business coach, realizing that as a supervisor in a business environment you are a coach.
CPA Launches New Training Intitiative for Mangers & Supervisors (112 KB) by Tom Arnold, York University. Introducing the new Canadian Certified Parking Facility Manager (CCPFM) program.
From Recruit to Parking Professional: The Reality of Training Excellence (223 KB) by Carole Dunlevie, Carleton University. An explanation of the CPA Parking Professional Primer (PPP) and Canadian Certified Parking Facility Manager (CCPFM) programs.
Training! Who Needs It? (210 KB) by Rickie Pattenden, McMaster University. Explaining the benefits of proper training for your Parking Control Officers.
2002 CCPFM Graduates (237 KB) Short biographies of the first 8 CCPFM graduates.
More 2002 CCPFM Graduates (370 KB) Short biographies of 6 CCPFM graduates.
More 2002 CCPFM Graduates (135 KB) Short biographies of 2 CCPFM graduates.
Yearbook of 2002 PPP Graduates (115 KB) Congratulations to 5 PPP graduates.
Yearbook of 2003 PPP Graduates (82 KB) Congratulations to 1 PPP graduate.
2003 CCPFM Graduates (134 KB) Congratulations to 15 CCPFM graduates.
More 2003 CCPFM Graduates (129 KB) Congratulations to 2 CCPFM graduates.
Yearbook of 2003 PPP Graduates (249 KB) Congratulations to 38 PPP graduates from Exhibition Place and 1 from VIHA.
2004 CCPFM Graduates (116 KB) Congratulations to 5 CCPFM graduates.
2005 CCPFM Graduates (73 KB) Congratulations to 1 CCPFM graduate.
2003 CCPFM Graduates (150 KB) Congratulations to 9 CCPFM graduates.
2004 CCPFM Graduates (117 KB) Congratulations to 3 CCPFM graduates.
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