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Customer Service (30 KB) The importance of positive customer service in parking operations. Shaun Jeffrey, Winnipeg Parking Authority
Security in Car Parks (141 KB) by Ian Betts, Ian Betts Consultancy. How to calculate the manpower hours required to provide sufficient security in car parks.
Training: The Key to Success in a Service Industry (121 KB) Providing customer service is a learned skill. How to provide effective training to your employees.
Standards of Conduct for Parking Enforcement Personnel (168 KB) by Kaye Beechum. There are specific rules of conduct and standards of integrity that parking enforcement officers must adhere to.
Canadian Parking Foundation Awards (46 KB) by Carole Dunlevie, Editor, The Parker. A to-date history of winners of the Ted Seeberg Award and the Ed Keate Award.
McMaster University Takes up a National Challenge and Wins (168 KB) by Rickie Pattenden, McMaster University. How a mid-sized university participated in The Commuter Challenge – to encourage alternate transportation means – and "were blown away" by the results.
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